Refund policy

Returns and refunds

Contact IDVEXA at idvexa0@gmail.com with your order number to request help, a return, refund or exchange. Please contact us before sending anything back so we can provide the correct return instructions and address.

Our advertised promises

We offer 30-day returns from the date you receive your order. If your product page or offer includes a money-back trial, size swap, warranty or other additional promise, we will honour that promise. For NudgeClub, the advertised 30-night money-back trial applies from receipt: if you sleep through the alarm during that trial, contact us to request your money back. Longshift customers can contact us within 30 days of receipt for the advertised size swap.

Tell us what you would like to return or exchange and why, and keep your proof of purchase. We will explain the next steps and any return shipping arrangements before you send the item. Do not return items to an address on the parcel without checking with us first.

Faulty, damaged or incorrect products

If an item is faulty, damaged, incorrect or does not match its description, contact us with your order details and a description of the problem. Photos can help us assess the issue where practical.

Australian Consumer Law provides consumer guarantees in addition to our store promises. If a product has a major problem, you can choose a refund or replacement. For a minor problem, we will arrange a remedy, such as a repair, within a reasonable time. If that does not happen, you may have further options, including a refund or replacement. You may also have rights to compensation for related loss or damage.

Where a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return shipping costs. Keep your receipt for those costs. The 30-day return period and any product warranty do not limit your rights under the Australian Consumer Law.

Refunds

Approved refunds are returned to the original payment method. We will let you know when the refund has been processed. Your payment provider may take additional time to make the funds available.